Fairfield Tours South Africa has cemented its standing as one of South Africa’s leading tour operators when it recently added two highly acclaimed international awards to its trophy cabinet.
The Cape-based company received both the 2010 Platinum Technology Award for Quality & Best Trade Name as well as the 2010 BID Star Leadership in Quality Award.
These accolades were preceded by the 2009 BID Gold Quality Summit Award for Excellence and Business Prestige.
The Platinum Technology Award for Quality & Best Trade Name is based on customer satisfaction, leadership, continuing education and trading, business results, total quality management and total quality customer satisfaction standards.
A voting process is carried out by mail, internet or within companies to recognize corporate achievement in the fields of innovation, commitment to quality and service excellence.
The BID (Business Initiative Directions) Quality Award is an internationally recognised award that honors corporate achievements and celebrates quality and excellence.
The award is bestowed by a jury formed by the leaders of previously awarded companies established by BID during their annual meetings in New York, London, Paris, Geneva, Frankfurt and Madrid.
According to Fairfield Chief Executive Officer Johann Kleinhans, these awards are a validation of Fairfield’s continued commitment to the highest levels of service delivery.
“We strive towards service perfection and are committed to exceeding clients’ expectations. As a team, we are passionate about what we do. These awards are an extremely valuable acknowledgement of the daily efforts invested by each and every team member at Fairfield. We are obviously delighted and the recognition is highly appreciated,” states Kleinhans.
Kleinhans explains further that these awards will deliver a significant boost to the company in this highly competitive industry. “The Platinum Trophy provides concrete testimony of our competence and this will significantly enhance business opportunities as it places us in a position of global trust and offers international brand recognition.”
Established in Cape Town in 1996, Fairfield Tours South Africa currently has a staff contingent of 56 under the directorship of Chief Executive Officers Johann Kleinhans and Johan Smal and a recently appointed key executive team.
In addition to its permanent staff, Fairfield also employs an array of part-time language proficient SATOUR registered guides, drivers and specialist event management staff to ensure top quality service at all times.
Fairfield TOURS is wholly owned by the Fairfield TOURS Trustees.
The company specializes in tailor-made travel products ranging from guided group tours including coach, self-drive and day tours as well as transfers and car rental.
The corporate travel division, Fairfield Meetings & Incentives, offers inbound incentives, meetings and conferences. In addition, Fairfield creates exclusive golf packages for the inbound golf market and has become well established in terms of inbound and outbound sports tours and training camps.
Fairfield TOURS is an accredited member of industry associations, private sector initiatives and governing bodies, which reiterates the company’s commitment to delivering best business practices, exceptional service delivery and trusted value-for-money programmes.
Fairfield strives to achieve economic, social and environmental development by adhering to positive company policies approved and compliant with Fair Trade in Tourism South Africa. Fairfield TOURS supports and promotes community development and sustainable tourism projects with the intention and commitment of building a legacy in Southern Africa for the benefit of future generations.
Fairfield TOURS South Africa operates efficient administration systems using advanced technology with multi-lingual services.
Photo: The Fairfield executive committee (left to right) Sally Gordon (Executive Human Resources Manager), Keely Phillips (Executive Operational Manager Corporate Market), Johann Kleinhans (Managing Director), Juliane Loubser (Executive Group Tour Manager: Leisure), Johan Smal (Managing Director), Barney van Heerden (Executive Financial Manager) and Carol Martin (Executive Sales & Marketing Manager: New Business) sporting the recent accolades received by Fairfield.
