In an effort to uplift the standards of the Meetings industry, Sri Lanka Conventon Bureau (SLCB) and PATA Sri Lanka Chapter embarked on a programme to train outstation hoteliers, particularly the middle Managers who handle Meetings and Incentives which generate higher income over leisure.
"Now that we are geaering ourselve to serve more customers, our service standards must be equal or above our competitors" says Vipula Wanigasekera, GM of SLCB.
This project was a joint effort between SLCB and PATA which was carried out by MICE trainers Dharni Soza, Upul Gamage, Vipula Wanigasekera, Achini Dandunnage and a few others while it was coordinated by Ratten Abdulhussain of PATA.
Wanigasekera said "Our annual professional programme me with international experts is generally well attended. We offer this programme to 50 MICE professionals every year. But we noted that outstation executives are not getting this opportunity due to the cost factor. So we decided to allocate a budget from SLCB annual funds and offer this to such personnel completely free of charge with assistance of PATA in the co ordination and overall arrangements."
"We completed this programme in Kandy, Kalutara, and Galle and last week we had this session in the cultural triangle. Our last location is Hambantotoa which we will cover in September. After that we will refine the programme and get experts to go into nitty gritties of the MICE ( Meetings) industry to make it more useful in day to day operations" said Wanigasekera.
For more information, visit Sri Lanka Convention Bureau
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