Dolce Hayes Mansion Provides Meeting Planners and Guests With an Extraordinary Booking Experience as Use of Passkey's Group Campaigns Increases 300%
Passkey, the worldwide leader in online group reservations, today announced that Dolce Hayes Mansion has selected Passkey's award-winning system to manage all events going forward at this landmark property.
With the ‘Passkey advantage', Dolce Hayes Mansion expects to enhance all facets of its groups and events business, providing a more convenient and user-friendly experience for its meeting planners and guests, while capturing a significant competitive advantage in the marketplace.
"Our clients have been asking for this technology solution for some time now”, said Cedric Fasbender, Regional Vice President & General Manager of Dolce Hayes Mansion. “Passkey will deliver increased efficiencies in our reservations process and delight our planner clients. Passkey is ‘the' competitive advantage and it will add significant value to our group business. We welcome Passkey as our new business partner and can't wait to earn the return on investment immediately.”
Not only will Dolce Hayes Mansion meeting planners and guests now enjoy the convenience of web-based reservations and real-time event tracking; importantly, with Passkey's Group Campaigns technology, Dolce Hayes Mansion can now send targeted email campaigns to group guests pre-arrival, post-stay or even while guests are at the property.
These targeted email campaigns are an effective method to generate meaningful incremental revenues and profits by promoting revenue boosting offers such as room upgrades, extended stays and hotel amenities.
Donna Kostenko, Revenue Manager at Dolce Hayes Mansion notes, “I am very excited to now have the ability to communicate with our group guests prior to arrival. From a marketing perspective, it is pure gold to get targeted email campaigns out to attendees to promote our restaurants and spa offers. These communications will play a factor in attracting guests to the hotel pre and post event, which is a huge win for us. Also, by simplifying the reservation process for both the meeting planner and the hotel, we can be sure that both the meeting planner and the attendees will have complete confidence that reservations are accurate when they arrive at the hotel which will result in higher customer service scores for the hotel.”
With Passkey, Dolce Hayes Mansion meeting planner clients will be able to track their events and optimize their room blocks using Passkey's innovative LiveView Dashboard technology, making sure meeting guests are booking within the contracted block, and before the cut-off date. Guests will also enjoy the convenience of booking their rooms online via Passkey's easy-to-use event-specific booking websites. In addition, Dolce Hayes Mansion will enjoy the savings and efficiencies that are captured from shifting reservations to the web, automating room lists and managing groups online.
We are seeing a big upsurge in the use of Group Campaigns by our clients to generate incremental revenue, whether through the sale of room upgrades and extended stays or via the promotion of hotel amenities,” notes Greg Pesik, President & CEO of Passkey.
“In the last 90 days, use of Group Campaigns has increased by over 300% as our clients have deployed new marketing methods to counter the softening conditions in the marketplace. In this economy, efficiencies are important, but maximizing revenues on every piece of group business is critical. With the addition of several revenue generating tools, Passkey can now serve the fundamental group profit needs of leading hoteliers such as Dolce Hayes Mansion.”
For more information, visit Passkey
Image: Dolce Hayes Mansion
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