Conferon Global Services (CGS), the world’s largest meeting management and event services company, announced the appointment of David C. Erich to the position of Executive Vice President and Chief Operating Officer.

Erich comes to CGS from British Airways PLC where he served as General Manager/Senior Vice President of U.K. Customer Service and Operations, based in London, England.

In this position, Erich was responsible for all aspects of the airline’s ground operations and up to 6,000 employees at London Heathrow Airport, London Gatwick Airport, and 12 other UK airports including Manchester, Glasgow, and Edinburgh.

Prior to that, Erich was Senior Vice President Customer Service, North America, for British Airways where he led a work force of 1,100 people at 25 airports and was responsible for all safety, security, property, and ground operations. He also directed the redevelopment of British Airways’ Terminal at JFK and 15 other Executive Club lounges in North America.

“We are very impressed with David’s accomplishments and his demonstrated commitment to customer service issues,” said Ed Shartar, CEO, CGS.

“Dave helped establish British Airways as a leader in customer service among the world’s airlines and spearheaded significant cost savings, efficiency and continuous-improvement efforts for them in that very competitive marketplace. He drove service ratings up by more than 10% in North America and has proven strengths in delivering service and products efficiently and effectively. We are very excited to have him aboard.”

“Dave’s appointment finalizes CGS’s new leadership structure.  As COO, he will lead and manage the operations of Conferon Global Services, focusing on driving operational excellence, efficiently delivering the highest quality products and services, and helping us become our clients’ best business partner,” said Shartar.

Currently a resident of Ridgefield, CT, Erich will be relocating with his family to Frederick, MD, in the near future.