AIPC Excellence in Customer Service Course

AIPC Excellence in Customer Service Course AIPC's "Excellence in Customer Service" program continues to be one of the most...
Home PM Amusements Expands ist Business Through Acquisition of Distinctive Party Design PM Amusements, a full-service event planning company, announced it has acquired ... ViewCentral and Interwise Announce Partnership Partnership Provides Automated Web Conferencing and Administration Facilities to ... International Confex Conference 2005 - Call for Paper The organisers of International Confex 2005 are calling for event specialists to ... Making Meetings Pay - WTM’s Dedicated Day Tackles ROI World Travel Market’s dedicated day to the meetings, conference and incentive travel sector has grown in ... Destination Planners, Inc. Appoints Kim Cameron, CMP, as Managing Director Destination Planners, Inc. (DPI) announced the appointment of Kim Cameron, CMP, to ... PlanSoft and seeUthere Merge to Create OnVantage™ PlanSoft® Corporation and seeUthere® Technologies announced the merger of ... Fitur Congresos 2005 Stages its Sixth Edition The Meetings and Incentive Travel Workshop, FITUR CONGRESOS 2005, will set in motion its sixth edition... Orlandos Updated Forecast Shows Visitation Steadily Increases in 2004 The Rebound in Visitation to Orlando Continues to Gain Momentum in 2004 ... Orlando Visitor Volume Continues on the Upswing in 2003 Orlando welcomed nearly 45 million visitors in 2003 -- a 4.7 percent increase from ... Visit London Forms Strategic Alliance With ISES Visit London has formed a strategic alliance with the UK chapter of the International Special Events Society to ... September 29 Is MPI Day At IT&ME in Chicago Meeting Professionals International (MPI) and the Incentive Travel & Meeting Executives Show (IT&ME) have joined forces ... Hospitality Assured Meetings Setting The Standard In The UK With over 75 Hospitality Assured- Meetings (HA-M) assured venues nationwide; the ... Paul Kennedy, MBE, Wins 2004 MPI Meeting Professional Award Meeting Professionals International (MPI) announced the recipients of ... Puerto Rico Convention Bureau Taps Ana Maria Viscasillas as President and CEO Few in the industry were surprised when ... Maritz Confers Gold Level Award in Pinnacles of Excellence Competition For the fourth year out of five Puerto Rico`s Travel Services has received ... New Puerto Rico Convention Center to Have Over 580,000 Square Feet Puerto Rico’s Convention Center is quickly taking shape ... Stephanie Hellstedt appointed Marketing and Sales Manager for Congrex Congrex announced the appointment of Stephanie Hellstedt as ... ConventionPlanit Partners with Meetings Quest ConventionPlanit.com, the registry-free and commission-free Web portal for the meetings industry ... Starwood Hotels & Resorts and eCornell Announce Four-Year Learning Partnership Starwood Hotels & Resorts Worldwide, Inc. has partnered with eCornell ... Magazine Presents The Best Of Britain For International Business Meeting, incentive and conference organisers will be further encouraged to ... WTTC Summit Moves to New Delhi in 2005 The World Travel & Tourism Council (WTTC) announced that New Delhi, India would be ... iLinc Communications Introduces EventPlus Services to Help Associations Take Meetings Online iLinc Communications, Inc., developers of one of the most ... HotelBenchmark Is First To Report On Monthly Performance In India In response to India’s rapidly growing hotel industry, HotelBenchmark announced ... ‘Best Ever’ ITMA Training Workshop Prompts Repeat Event The Incentive Travel and Meetings Association (ITMA) is to produce a ... ITMA Forum To Focus On Corporate Approach To Human Capital The Queen Elizabeth II Conference Centre Launches Brand New Website London’s premier purpose-built venue in the heart of Westminster – has developed ... Industry Magazines Honors Albuquerque Convention Bureau The Albuquerque Convention & Visitors Bureau this month has been honored ... Jack Morton Opened Olympics Jack Morton Worldwide produced the Olympics' Aug. 13 Opening Ceremony in collaboration with ... Cornell Article Questions Link Between Loyalty Programs and Repeat Business A study published by Cornell University calls into question the widely held belief that that guest satisfaction means ... Dubai’s Promotion Drive Aggresively Intensified Dubai’s aggressive promotional and marketing campaign is set to pick up momentum with ... Business Tourism Joins Board of Tourism Alliance Michael Hirst, Chairman of the Business Tourism Partnership, has been elected a director of the ... Around the World in 180 Minutes: IACVB's Destinations Showcase Chicago 2004 Annual Destinations Showcase Offers Meeting Planners Free Access to Education, Networking and 120 Worldwide ... Jack Tillar Named GM of PGI Canada PGI appointed Jack Tillar to general manager of ... GEP Opens A New Office In Europe Global Events Partners opens a new office in Europe and appoints Sigrun Sigurdardottir ... Bellevue, Washington’s Convention Sales Group Hires New Convention Sales Manager To Expand Convention Business The Bellevue Convention Sales Group announced the hiring of Kristin Berry as ... AIPC Publication Targets Economic Impact Measurement The latest addition to the growing series of management publications produced by... AIPC Publication Targets Economic Impact Measurement The latest addition to the growing series of management publications produced by... The European Federation Of Conference Towns Launches New Website Resource For Meeting Organisers The European Federation of Conference Towns (EFCT) announced the launch of a new... The European Federation Of Conference Towns Launches New Website Resource For Meeting Organisers The European Federation of Conference Towns (EFCT) announced the launch of a new... The Convention Industry Council (CIC) Unveils New International Manual The Convention Industry Council International Manual joins the list of... The Convention Industry Council (CIC) Unveils New International Manual The Convention Industry Council International Manual joins the list of... The Convention Industry Council (CIC) Unveils New International Manual The Convention Industry Council International Manual joins the list of... PCMA Educatio Foundation Creates New Scholarships The PCMA Education Foundation has created five new scholarships worth $5,000 each... PCMA Educatio Foundation Creates New Scholarships The PCMA Education Foundation has created five new scholarships worth $5,000 each... Terri Breining Re-Joins APEX Commission M. Theresa “Terri” Breining, CMP, CMM, owner and president of Concepts Worldwide in... Terri Breining Re-Joins APEX Commission M. Theresa “Terri” Breining, CMP, CMM, owner and president of Concepts Worldwide in... BACD Reveals Early Data From Latest Investment Register Survey - Already Up To £5billions! The British Association of Conference Destinations’ (BACD) 'Infrastructure... BACD Reveals Early Data From Latest Investment Register Survey - Already Up To £5billions! The British Association of Conference Destinations’ (BACD) 'Infrastructure... Mobley Assumes CIC Chairmanship As of June 20, 2005, Thomas M. “Tom” Mobley, Jr., general manager and general... Mobley Assumes CIC Chairmanship As of June 20, 2005, Thomas M. “Tom” Mobley, Jr., general manager and general... PCMA Education Foundation Awards $417,000 In Industry Grants The PCMA Education Foundation has awarded $417,000 in grants to a range of meetings... PCMA Education Foundation Awards $417,000 In Industry Grants The PCMA Education Foundation has awarded $417,000 in grants to a range of meetings... MPI Announces Host Cities For 2007-2010 Educational Conferences MPI Announces Host Cities For 2007-2010 Educational Conferences MPI Announces Host Cities For 2007-2010 Educational Conferences SITE Releases 2005 Incentive Travel Contract Handbook SITE has released a second edition of its popular Incentive Travel Contract Handbook... SITE Releases 2005 Incentive Travel Contract Handbook SITE has released a second edition of its popular Incentive Travel Contract Handbook... Ogden IFC Executive Elected To Peak International Industry Body Senior Ogden IFC executive, Geoff Donaghy, has been elected to the seven-member... Ogden IFC Executive Elected To Peak International Industry Body Senior Ogden IFC executive, Geoff Donaghy, has been elected to the seven-member... Tim Mack, President Of The World Futurists Society Speaking At The ICCA Congress In Uruguay This year from 6 – 9 November, ICCA will be holding its congress in Montevideo, Uruguay... Tim Mack, President Of The World Futurists Society Speaking At The ICCA Congress In Uruguay This year from 6 – 9 November, ICCA will be holding its congress in Montevideo, Uruguay... Tim Mack, President Of The World Futurists Society Speaking At The ICCA Congress In Uruguay This year from 6 – 9 November, ICCA will be holding its congress in Montevideo, Uruguay... Charles Robinson Leaves ITMA Charles Robinson Leaves ITMA IACVB Is Now The Destination Marketing Association International IACVB Is Now The Destination Marketing Association International Marianne Korten Says Goodbye To ICCA Marianne Korten,will end her 16 ½ year career at ICCA on 1 September 2005... Marianne Korten Says Goodbye To ICCA Marianne Korten,will end her 16 ½ year career at ICCA on 1 September 2005... IMEX – MPI Alliance Cements Bright Future For Students 22 meeting and event industry students from across the USA gathered in Miami recently... IMEX – MPI Alliance Cements Bright Future For Students 22 meeting and event industry students from across the USA gathered in Miami recently... IMEX – MPI Alliance Cements Bright Future For Students 22 meeting and event industry students from across the USA gathered in Miami recently... Leading Destination Re-joins BACD The important and increasingly popular destination of NewcastleGateshead has... Leading Destination Re-joins BACD The important and increasingly popular destination of NewcastleGateshead has... Leading Destination Re-joins BACD The important and increasingly popular destination of NewcastleGateshead has... Expedia Donates $50,000 To Hospitality Industry Relief Fund The fund was established in early September by the Professional Convention... Expedia Donates $50,000 To Hospitality Industry Relief Fund The fund was established in early September by the Professional Convention... Expedia Donates $50,000 To Hospitality Industry Relief Fund The fund was established in early September by the Professional Convention... PCMA 50th Annual Meeting Slated For Philadelphia Plans are moving forward rapidly for the PCMA 50th Annual Meeting... PCMA 50th Annual Meeting Slated For Philadelphia Plans are moving forward rapidly for the PCMA 50th Annual Meeting... UFI Provides Free Academic Course Positioning Exhibitions In The Marketing Mix In order to ensure that exhibitions continue to be recognised and appreciated for... UFI Provides Free Academic Course Positioning Exhibitions In The Marketing Mix In order to ensure that exhibitions continue to be recognised and appreciated for... Insurance Planners Group To Vote On Name Change Members of ICPA are voting this month on a proposed name change to the... Insurance Planners Group To Vote On Name Change Members of ICPA are voting this month on a proposed name change to the... BACD Recruits New Member The British Association of Conference Destinations (BACD) announced the... BACD Recruits New Member The British Association of Conference Destinations (BACD) announced the... APEX Recognized with “Breakthrough Award” at 2005 BizBash M&C Meeting and Event Style Show in New York City... APEX Recognized with “Breakthrough Award” at 2005 BizBash M&C Meeting and Event Style Show in New York City... APEX Recognized with “Breakthrough Award” at 2005 BizBash M&C Meeting and Event Style Show in New York City... AIME And AuSAE Form Partnership Reed Travel Exhibitions and the Australian Society of Association Executives... AIME And AuSAE Form Partnership Reed Travel Exhibitions and the Australian Society of Association Executives... AIME And AuSAE Form Partnership Reed Travel Exhibitions and the Australian Society of Association Executives... ABPCO's Membership Reaches New Record Level Membership of the Association of British Professional Conference Organisers has... ABPCO's Membership Reaches New Record Level Membership of the Association of British Professional Conference Organisers has... ABPCO's Membership Reaches New Record Level Membership of the Association of British Professional Conference Organisers has... PCMA Education Foundation Elects 2006-2007 Officers And Trustees The Professional Convention Management Association Education Foundation has... PCMA Education Foundation Elects 2006-2007 Officers And Trustees The Professional Convention Management Association Education Foundation has... Associations Report Increased Meetings Demand The second IMEX annual survey into trends in the association meetings market reveals... Associations Report Increased Meetings Demand The second IMEX annual survey into trends in the association meetings market reveals... Associations Report Increased Meetings Demand The second IMEX annual survey into trends in the association meetings market reveals... Associations Report Increased Meetings Demand The second IMEX annual survey into trends in the association meetings market reveals... MPI Offers Members Event-Cancellation Insurance Meeting Professionals International (MPI) announced a partnership with JLT Services... MPI Offers Members Event-Cancellation Insurance Meeting Professionals International (MPI) announced a partnership with JLT Services... PCMA Foundation Names Dinner Honorees J.D. Andrews, Reint Reinders, and Peter Shure will be honored at the 2006... PCMA Foundation Names Dinner Honorees J.D. Andrews, Reint Reinders, and Peter Shure will be honored at the 2006... BACD Launches New Enquiry Referral Software The British Association of Conference Destinations’ Venue Location Service will... BACD Launches New Enquiry Referral Software The British Association of Conference Destinations’ Venue Location Service will... ICCA Congress 2008 vs. US Presidential Election Watch the US Presidential election results or experience top quality networking and education? - this year's ICCA Congress delegates will get the best of both worlds. ICCA Congress 2008 vs. US Presidential Election Watch the US Presidential election results or experience top quality networking and education? - this year's ICCA Congress delegates will get the best of both worlds. A Good Year For London’s Queen Elizabeth II Conference Centre Turnover for the 2007/08 financial year was almost £11million – an increase of three percent, whilst costs have been held to a two percent increase over those for the previous period. A Good Year For London’s Queen Elizabeth II Conference Centre Turnover for the 2007/08 financial year was almost £11million – an increase of three percent, whilst costs have been held to a two percent increase over those for the previous period. Planning a Convention Centre? IAPCO provides a reference manual. This latest publication from IAPCO provides an easy to use reference manual for developers, architects and anyone planning to build a convention centre for use prior to the design stage. Planning a Convention Centre? IAPCO provides a reference manual. This latest publication from IAPCO provides an easy to use reference manual for developers, architects and anyone planning to build a convention centre for use prior to the design stage. Planning a Convention Centre? IAPCO provides a reference manual. This latest publication from IAPCO provides an easy to use reference manual for developers, architects and anyone planning to build a convention centre for use prior to the design stage. Visa Launches Meetings Card Visa announced the launch of a meetings card and an alliance with meetings technology provider Arcaneo. Visa Launches Meetings Card Visa announced the launch of a meetings card and an alliance with meetings technology provider Arcaneo. SCVB Boosts Its Overseas Team The Sydney Convention and Visitors Bureau (SCVB) has expanded its business development teams in London and Hong Kong as it mounts an intensified push into key international markets. SCVB Boosts Its Overseas Team The Sydney Convention and Visitors Bureau (SCVB) has expanded its business development teams in London and Hong Kong as it mounts an intensified push into key international markets. Malaysia, Too Attractive To Miss Supported by its Team Malaysia partners, the KLCC recently organised its 4th Association Seminar themed “How to Package a Winning Bid” for Malaysia-based association executives. Malaysia, Too Attractive To Miss Supported by its Team Malaysia partners, the KLCC recently organised its 4th Association Seminar themed “How to Package a Winning Bid” for Malaysia-based association executives. New Golf Developments In Aberdeen, Scotland More Than Four New Championship Courses Planned Near This Meetings Destination. New Golf Developments In Aberdeen, Scotland More Than Four New Championship Courses Planned Near This Meetings Destination. Italian Communication World Met In Rome EGA Professional Congress Organisers was one of the main technical sponsors and they worked as Organising Secretariat for the event. Italian Communication World Met In Rome EGA Professional Congress Organisers was one of the main technical sponsors and they worked as Organising Secretariat for the event. Experient Grows Strategic Account Management Team Lyra Hankins, Yurii Land and Chris Jensen are the newest Experient strategic account managers. Experient Grows Strategic Account Management Team Lyra Hankins, Yurii Land and Chris Jensen are the newest Experient strategic account managers. New Director of Sales Joins SCVB’s Intensified Campaign The Sydney Convention and Visitors Bureau (SCVB) has appointed new Director of Sales Christine Judd to oversee a major boost in the bureau's business development activities worldwide. New Director of Sales Joins SCVB’s Intensified Campaign The Sydney Convention and Visitors Bureau (SCVB) has appointed new Director of Sales Christine Judd to oversee a major boost in the bureau's business development activities worldwide. Cape Town ICC Supports MPI Southern Africa Community Initiative Following the announcement by Meeting Professionals International (MPI) to form a Southern African MPI Community, Cape Town International Convention Center (CTICC) has become the first official partner to support this development. Cape Town ICC Supports MPI Southern Africa Community Initiative Following the announcement by Meeting Professionals International (MPI) to form a Southern African MPI Community, Cape Town International Convention Center (CTICC) has become the first official partner to support this development. EIBTM & ICCA search For The ‘Future’ Of The Meetings Industry EIBTM and ICCA are again searching for young professionals to join them in the annual Forum For Young Professionals at this year’s event in Barcelona. EIBTM & ICCA search For The ‘Future’ Of The Meetings Industry EIBTM and ICCA are again searching for young professionals to join them in the annual Forum For Young Professionals at this year’s event in Barcelona. Kuala Lumpur Convention Centre Voted ‘Best in Asia’ Again The Kuala Lumpur Convention Centre (the Centre) celebrates its third anniversary with a second consecutive win of the ‘Best Exhibition and Convention Centre in Asia’ award at the TravelWeekly (Asia) Industry Awards 2008 held in Singapore. Kuala Lumpur Convention Centre Voted ‘Best in Asia’ Again The Kuala Lumpur Convention Centre (the Centre) celebrates its third anniversary with a second consecutive win of the ‘Best Exhibition and Convention Centre in Asia’ award at the TravelWeekly (Asia) Industry Awards 2008 held in Singapore. Priority Bookings Open For AIME 2009 The priority booking period for AIME 2009, 17th AsiaPacific Incentives & Meetings Expo is now open. Priority Bookings Open For AIME 2009 The priority booking period for AIME 2009, 17th AsiaPacific Incentives & Meetings Expo is now open. SCVB And Events NSW Forge New Partnership New South Wales is forecasting a significant hike in its share of the international business events market, following a new partnership between the State's two major event bodies, Events New South Wales and the Sydney Convention and Visitors Bureau (SCVB) SCVB And Events NSW Forge New Partnership New South Wales is forecasting a significant hike in its share of the international business events market, following a new partnership between the State's two major event bodies, Events New South Wales and the Sydney Convention and Visitors Bureau (SCVB) Games Convention Asia 2008 To Focus On Digital Entertainment Experience Games Convention Asia 2008, will be held 18-20 September, 2008 at the Suntec International Convention & Exhibition Centre, Singapore. This year’s theme for the convention is “Inspire Yourself”. Games Convention Asia 2008 To Focus On Digital Entertainment Experience Games Convention Asia 2008, will be held 18-20 September, 2008 at the Suntec International Convention & Exhibition Centre, Singapore. This year’s theme for the convention is “Inspire Yourself”. Convene Magazine Earns Two More Gold Awards The Professional Convention Management Association (PCMA) announced that Convene magazine has been recognized with two more gold awards in addition to the two top honors the magazine received from the Society of National Association Publications (SNAP) in Convene Magazine Earns Two More Gold Awards The Professional Convention Management Association (PCMA) announced that Convene magazine has been recognized with two more gold awards in addition to the two top honors the magazine received from the Society of National Association Publications (SNAP) in	AIPC's "Excellence in Customer Service" program continues to be one of the most sought-after and highly rated training programs in the industry, with more than 90% of graduates saying it met or exceeded their expectations. The course is being regularly updated as industry conditions change, and with the benefit of the insights gained through interaction with those taking the program. The program covers a variety of topics relating to customer service, and is aimed at any congress centre staff whose work brings them into contact with clients, from CEO’s and department heads to sales staff and event co-ordinators. The next ECS course will be held at the Edinburgh International Conference Centre from December 11 to 16. The fee for the course, including all required course materials, accommodation, lunch and social events is € 1499 for AIPC members and € 2500 for non-members. Under our reciprocal education agreement, IAPCO members can enrol at the AIPC members fee. For further information please contact Marianne.de.raay@aipc.org
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